Privacy Policy

Welcome to the official website of NAIKLULU (hereinafter referred to as "this official website"). We attach great importance to the protection of your personal information and privacy. This Privacy Policy is intended to clearly and transparently explain how we collect, use, store and protect your personal information, as well as the rights you enjoy with respect to your personal information. Please carefully read and fully understand all the contents of this Privacy Policy before accessing and using this official website. Once you access and use this official website, you shall be deemed to have agreed to all the terms of this Privacy Policy. If you do not agree to this Privacy Policy, please do not access or use this official website.
 

I. Scope of Application

 
This Privacy Policy only applies to the collection, use, storage and protection of your personal information by this official website, and does not apply to any third-party platforms (including but not limited to third-party websites, applications, services, etc. linked to and redirected from this official website), nor to any services provided by third parties through this official website. Please review and confirm the privacy policies of third parties separately.
 

II. Personal Information We Collect

 
We follow the principles of legality, legitimacy, necessity and good faith, and only collect the personal information necessary for realizing the functions of this official website and providing services to you. We do not collect information unrelated to the services, nor collect information beyond the scope.
 

(A) Personal Information You Voluntarily Provide

 
When you perform relevant operations on this official website, you may need to voluntarily provide the following personal information to us. If you do not provide such information, you may not be able to complete the corresponding operations or enjoy the relevant services:
 
  1. Registration and Login: When you register an account on this official website and log in to the account, you may need to provide your mobile phone number, email address, password and other information. We will verify your identity through SMS verification code, email verification and other means to ensure account security.
     
  2. Consultation and Feedback: When you consult us about product and service-related issues or put forward opinions and suggestions through the online consultation, message feedback, contact us and other functions of this official website, you may need to provide your name, mobile phone number, email address and other contact information so that we can communicate with you and reply to your needs in a timely manner.
     
  3. Reservation and Registration: When you perform operations such as product reservation, event registration, trial application through this official website, you may need to provide your name, mobile phone number, contact address, ID card number (if real-name authentication is required) and other information so that we can arrange relevant services for you and verify your identity information.
     
  4. Other Voluntary Submissions: When you voluntarily upload an avatar, fill in personal information, participate in official website questionnaire surveys, etc. to us, we will collect the corresponding information you submit.
     
 

(B) Personal Information We Automatically Collect

 
When you access and use this official website, we will automatically collect the following information related to your usage behavior through legal technical means. Such information usually does not directly identify your personal identity and is only used to optimize the official website experience and ensure service stability:
 
  1. Device Information: Including the model of the device you use, operating system version, device identifiers (such as IMEI, MAC address), browser type, resolution, etc., which is used to adapt to different devices and ensure the normal operation of the official website on your device.
     
  2. Access Information: Including your access time, access address, browsed pages, stay duration, click records, IP address, etc., which is used to analyze the official website access data, optimize the page layout, improve the browsing experience, as well as troubleshoot official website faults and ensure network security.
     
  3. Cookie and Related Technical Information: A Cookie is a small text file that can help the official website identify your access status and remember your preference settings (such as language selection). You can refuse or delete Cookies through browser settings, but refusing Cookies may affect the normal use of some official website functions. We will not collect your sensitive personal information through Cookies.
     
 

(C) Information Not Collected

 
We will not collect your sensitive personal information such as religious beliefs, race, political views, medical and health information, financial account passwords, unless we obtain your explicit consent and have a legal basis.
 

III. Purposes of Using Personal Information

 
We collect your personal information only for the following legitimate purposes and will not use it for other purposes without your explicit consent:
 
  1. Providing Core Services: Including account registration and login, consultation reply, reservation services, event organization, product push (if necessary), etc., to ensure that you can normally use all functions and services of this official website.
     
  2. Optimizing Official Website Experience: Optimize the official website's page design, function layout and content display according to your access behavior and usage preferences, so as to provide you with a browsing and usage experience that is more in line with your needs.
     
  3. Ensuring Information Security: Used to identify abnormal access behavior, troubleshoot network faults, prevent fraud risks, and protect the security of your account and personal information.
     
  4. Compliance and Rights Protection: Used to respond to the requirements of laws, regulations and administrative organs, handle your complaints and disputes, and safeguard the legitimate rights and interests of you and this official website.
     
  5. Other Purposes with Your Consent: If we need to use personal information for purposes not listed in this Policy, we will explain it to you in advance and obtain your explicit consent.
     
 

IV. Storage and Protection of Personal Information

 

(A) Storage Methods and Periods

 
  1. Storage Methods: We will store your personal information on servers that meet the requirements of national laws and regulations, including our own servers and cooperative third-party cloud service providers (such as Alibaba Cloud, Tencent Cloud, etc.). All servers adopt encryption protection measures to prevent information leakage, tampering and loss.
     
  2. Storage Periods: We will only store your personal information for the period necessary to achieve the intended use as agreed in this Privacy Policy. After the expiration of the necessary period, we will completely clear your personal information by means of deletion, anonymization processing, etc. in accordance with the requirements of laws and regulations and will no longer retain it. If there are special provisions in laws and regulations, the storage period shall be implemented in accordance with the relevant provisions.
     
 

(B) Protection Measures

 
We have established a sound personal information security protection system and adopted dual protection measures of technology and management to fully protect the security of your personal information:
 
  1. Technical Protection: Adopt encryption technologies (such as SSL/TLS encrypted transmission, data encrypted storage) to prevent personal information from being leaked or tampered with during transmission and storage; deploy security devices such as firewalls and intrusion detection systems to prevent network attacks; regularly conduct security detection and vulnerability repair on the system to improve the system's security performance.
     
  2. Management Protection: Establish a strict personal information management system, clarify the information management authority of personnel in each position, conduct security training and confidentiality assessment for employees who have access to personal information, and sign confidentiality agreements; establish an information security emergency plan, conduct regular emergency drills to respond to emergencies such as information leakage and loss; keep full records of the collection, use, storage, deletion and other links of personal information to ensure traceability.
     
  3. Third-Party Restrictions: If we entrust a third party (such as customer service providers, cloud storage providers, SMS push providers, etc.) to process your personal information, we will sign a strict confidentiality agreement and data processing agreement with the third party, clarify the obligations and responsibilities of the third party, supervise and audit the information processing behavior of the third party, and ensure the security of your personal information. If a third party violates the agreement, we will pursue its legal liability and require it to bear the corresponding compensation liability.
     
 

(C) Security Tips

 
Please note that the security of your personal information also cannot be separated from your own protection. Please properly keep your official website account password, SMS verification code, email verification code and other information, and do not disclose them to any third party; do not click on links of unknown origin, and do not enter your personal information on platforms other than this official website; if you find abnormal account conditions or leakage of personal information, please contact us in a timely manner, and we will take measures to handle it immediately.
 

V. Sharing, Transfer and Public Disclosure of Personal Information

 
We strictly protect your personal information and will not share, transfer your personal information to any third party, nor publicly disclose your personal information without your explicit consent, except as otherwise provided by laws and regulations.
 

(A) Sharing

 
We may share your personal information with the explicit consent of you or within the scope permitted by laws and regulations only in the following cases:
 
  1. Entrust a third party to process your personal information for the realization of the functions of this official website and the provision of services to you (such as customer service, cloud storage, SMS push, etc.). We will sign a confidentiality agreement with the third party, clarify the obligations of the third party, and ensure the security of your personal information.
     
  2. Share your personal information within the necessary scope to respond to the requirements of laws, regulations, administrative organs and judicial organs, or to safeguard the public interest and the legitimate rights and interests of you and others.
     
 

(B) Transfer

 
If it is necessary to transfer your personal information due to company merger, division, acquisition, restructuring and other reasons, we will send you a written notice or publish it in a prominent position on the official website in advance, and only conduct the transfer after obtaining your explicit consent, and require the transferee to strictly protect your personal information in accordance with the requirements of this Privacy Policy and relevant laws and regulations. If the transferee fails to perform the information protection obligation, we will bear the corresponding joint and several liability.
 

(C) Public Disclosure

 
We will not publicly disclose your personal information unless we obtain your explicit consent or there are clear requirements from laws, regulations, administrative organs and judicial organs. When making public disclosure, we will take reasonable measures to anonymize your personal information to avoid identifying your personal identity.
 

VI. Your Rights Relating to Personal Information

 
In accordance with relevant laws and regulations, you enjoy the following rights with respect to your personal information, and we will provide you with a convenient way to assist you in exercising these rights:
 
  1. Right of Access: You have the right to access the personal information you submitted on this official website, including account information, consultation records, reservation information, etc. You can view it by yourself through the "Personal Center" of the official website account, or contact us for assistance in inquiry.
     
  2. Right of Correction: If you find that your personal information is incorrect or incomplete, you have the right to request us to correct and supplement it. You can correct it by yourself through the "Personal Center" of the official website, or contact us for assistance in correction.
     
  3. Right of Deletion: Under the circumstances stipulated by laws and regulations, you have the right to request us to delete your personal information, for example: the purpose for which we collect and use your personal information has been achieved, you no longer use the services of this official website, or you withdraw your consent, etc. You can contact us, and we will delete your personal information in a timely manner after verifying your identity (except as otherwise provided by laws and regulations).
     
  4. Right to Withdraw Consent: You have the right to withdraw your consent to this Privacy Policy and the consent to the use of specific personal information for specific purposes. After the withdrawal of consent, we will no longer continue to collect and use your relevant personal information, but this will not affect the legality of the personal information processing behaviors we have conducted based on your consent before the withdrawal.
     
  5. Right of Replication: You have the right to request us to copy your personal information to you in a reasonable form, and we will provide you with replication services after verifying your identity.
     
  6. Right to File Complaints and Reports: If you believe that our personal information processing behavior violates this Privacy Policy or relevant laws and regulations, you have the right to file complaints and reports with us. We will conduct a verification in a timely manner upon receiving your complaints and reports and give you a reply within the prescribed time limit.
     
 
Warm Reminder: To ensure the security of your information, you may need to provide your identity documents (such as name, mobile phone number, etc.) when exercising the above rights. We will verify your identity and handle the relevant matters only after the confirmation is correct.
 

VII. Protection of Minors' Privacy

 
This official website does not provide services to minors (under 18 years of age), and we will not take the initiative to collect minors' personal information. If you are a minor, please do not access or use this official website, nor provide us with any personal information. If a guardian of a minor finds that the minor has inadvertently provided personal information to us, please contact us in a timely manner. We will delete the minor's personal information immediately after verifying the identity and take corresponding protective measures.
 

VIII. Update and Notification of the Privacy Policy

 
  1. We will update this Privacy Policy from time to time according to the update of national laws and regulations, the adjustment of the functions of this official website, the changes of user needs and other circumstances. The updated Privacy Policy will be published in a prominent position on this official website (such as the bottom of the homepage) and will take effect after the expiration of the publication period.
     
  2. If there are major changes to the important contents of this Privacy Policy (such as major changes in the scope of personal information collection, purpose of use, method of sharing, etc.), we will notify you in advance through official website pop-ups, SMS, emails and other means to ensure that you understand all the contents after the changes. Your continued access and use of this official website shall be deemed to have agreed to the updated Privacy Policy; if you do not agree to the updated Privacy Policy, please stop accessing and using this official website.
     
 

IX. Contact Us

 
If you have any questions or suggestions about this Privacy Policy, or need to exercise your personal information rights, file complaints and reports about relevant issues, please contact us through the following methods:
 
  • Official Customer Service Hotline: +1 888-822-5281
  • Official Email Address: naiklulusp@outlook.com
  • Contact Address: Shang Li Lang Zhichuang Park Building 3, Unit 707, No. 61 Pingji Avenue, Shang Li Lang Community, Nanwan Subdistrict, Longgang District, Shenzhen, Guangdong 518000, CN
  • Feedback Processing Time Limit: We will verify and reply to you within 7 working days upon receiving your consultation, complaint and report (the processing time limit for complex issues may be appropriately extended, and we will notify you in advance after the extension).
 

X. Other Terms

 
  1. This Privacy Policy is governed by the laws and regulations of the People's Republic of China. If any dispute arises between you and us in connection with this Privacy Policy, it shall first be resolved through friendly negotiation; if the negotiation fails, either party has the right to file a lawsuit with the people's court with jurisdiction at the place where the operation subject of this official website is located.
     
  2. This Privacy Policy shall take effect on the date of publication.
     
 
Operator of NAIKLULU Official Website: shenzhenshikeaochuangkejiyouxiangongsi
 
Effective Date: January 1, 2026